Communication

Communicate directly with your athletes — via push notifications, emails, in-app messages, and automated notifications for bookings, schedule changes, and news.

Messages & Chat

The built-in messaging system enables direct communication between coach and athlete. Messages are delivered as both push notification and email so that no athlete misses an important update.

  • Direct 1-on-1 messages to individual athletes
  • Group messages to all athletes, a training group, or participants of a specific session
  • Delivery as push notification and email simultaneously
  • Read receipts — see whether the athlete has opened the message
  • Attachments: images, PDFs, and links embeddable in messages
  • Message templates for frequently used notifications
  • Message archive — searchable by athlete, date, or keyword

Automated Notifications

spooorts.coach sends automatic messages to athletes at key moments. Every automated message can be customised, previewed, or disabled in the dashboard.

  • Booking confirmation — instant confirmation with session details, payment receipt, and QR code for check-in
  • Training reminder — configurable: 24 hours and/or 1 hour before the session with location, time, and coach info
  • Session change — athlete is notified immediately when time, location, or cancellation changes
  • Cancellation confirmation — with refund status information
  • Waitlist notification — when a spot opens, the next athlete on the waitlist receives a booking invitation
  • Welcome message — on first sign-up of a new athlete
  • Inactivity reminder — optional message to athletes who have not booked a session for a configurable number of weeks
  • Birthday message — optional automatic birthday greeting

News Feed & Announcements

Publish news, training tips, photos, and updates in the news feed of your coach website and app. The feed is visible to all visitors and serves as a central information hub for your athletes.

  • Text posts, image posts, and video links
  • Pinned posts stay at the top
  • Scheduled publishing — write now, post later
  • Post categorisation (e.g. training tip, announcement, result)
  • Social media sharing: posts can be shared directly to WhatsApp, Facebook, and Instagram

Email Campaigns

Send targeted email campaigns to your athletes — e.g. to announce new courses, promotions, or training camp invitations.

  • Email editor with templates and your own branding
  • Recipient selection: all athletes, a group, or individual
  • Delivery report: sent, delivered, opened, link clicks
  • Unsubscribe link in every email (GDPR-compliant)
  • Scheduled sending available

Reviews & Feedback

Athletes can leave a rating and short feedback after each session. The results help you improve your offering and can optionally be displayed on your website as testimonials.

  • Star rating (1–5) after the session via app or email
  • Optional free-text feedback
  • Average rating per session type and overall
  • Publish selected reviews as testimonials on your website
  • Notification to the coach on new reviews